live casino Platform Privacy Notice
This page describes what we collect when you use live casino and how we keep that data protected. We operate our platform across supported jurisdictions where local law permits, and we handle your information according to the rules that apply in your region.
When you sign up for an account, deposit funds, or join a live-dealer table on our platform, we gather specific details to verify your identity, process payments, and deliver our service. We also track how you use live casino — which games you access, your session times, and your betting patterns — to improve our platform and detect fraud.
Our commitment is to keep your data secure, share it only with processors who need it, and let you know exactly what we do with it. If you have questions about your privacy on live casino, our support team can walk you through the details.
What We Collect on live casino
Account and identity data
We collect your name, email address, phone number, and date of birth when you open an account on live casino. We also ask for your residential address and a government-issued ID number to verify who you are. This verification step is required by law in most jurisdictions where we operate, including Indonesia.
If you update your profile — for example, changing your address before Idul Fitri or adding a new contact number — we store those changes. We keep this information for as long as your account exists, and for a set period after you close it, to comply with anti-money-laundering rules.
Payment and transaction data
When you deposit or withdraw funds on live casino, we record the amount, the payment method you used (DANA, e-wallet, mobile banking, local payment, or bank transfer), the date, and the status of the transaction. We do not store your full card or bank details — those are handled by our payment processors, who keep them encrypted and separate from our main servers.
We also log your account balance, bonus history, and any promotional credits you receive. This data helps us process withdrawals quickly and resolve disputes if a transaction goes wrong.
Gameplay and session data
We track which live-dealer tables you join — blackjack, roulette, baccarat, or Dragon Tiger studios — and how long you stay in each session. We also record your bets, wins, and losses to calculate your account balance and detect unusual patterns that might signal fraud or problem gambling.
This data is stored on our platform and used to personalize your experience, such as showing you tables that match your betting history or notifying you of new games similar to ones you have played.
Device and usage data
When you access live casino on your phone or computer, we log your IP address, device type, operating system, and browser. We also track which pages you visit, how long you spend on each, and which buttons you click. This helps us understand how our platform performs and where users encounter problems.
We use cookies and similar tracking tools to remember your login session and your preferences — for example, your preferred language or whether you have dismissed a notification. These cookies expire after a set time or when you log out.
How We Use and Share Your Data
Our use of your information
We use your data to deliver live casino — to verify your identity, process your deposits and withdrawals, run the games, and provide customer support. We also use it to detect fraud, prevent money laundering, and comply with legal obligations in jurisdictions where we operate.
We analyze gameplay patterns to improve our platform, such as optimizing table loading times on mobile or adding new payment methods like LinkAja or e-wallet. We may also send you service updates or promotional messages, but only if you have opted in to receive them.
Third-party processors
We share your data with payment processors who handle mobile banking, local payment, online payment, and e-wallet transactions. We also work with identity-verification services to confirm your ID, and with hosting providers who store our servers. Each processor has a contract with us that requires them to keep your data confidential and use it only for the service they provide.
We do not sell your personal information to advertisers or data brokers. We may share anonymized, aggregated data — such as "players in Jakarta prefer roulette" — with analytics partners to understand market trends, but this data cannot identify you.
Your rights and contact
You have the right to request a copy of the data we hold about you, to correct inaccurate information, and to ask us to delete your account and associated records (subject to legal retention periods). You can also object to certain uses of your data, such as marketing emails.
To exercise these rights, contact our support team through the Help Center on live casino. We aim to respond to data requests within 30 days. If you believe we have mishandled your information, you can file a complaint with the data protection authority in your jurisdiction.
We keep your data only as long as necessary to deliver our service and comply with law. When you close your account, we delete most personal information within 90 days, except records we must retain for fraud prevention or legal reasons.
Cookies and tracking
Our platform uses cookies to store your session token, language preference, and login state. These are essential for live casino to function. We also use analytics cookies to track page views and user behavior, which help us improve the platform.
You can disable cookies in your browser settings, but this may prevent you from logging in or accessing certain features. We do not use cookies to track you across other websites.
Updates to this policy
We may update this privacy notice if our practices change or if new laws apply. We will notify you of material changes by email or by posting a notice on live casino. Your continued use of the platform after an update means you accept the new terms.